Refund policy · Kebijakan pengembalian dana
If an order doesn't turn out the way it should, here's when you get your money back and how it reaches you.
Situations that are refunded
| What happened | What you get back | How to claim |
|---|---|---|
| A piece arrived damaged, faulty or wrong | The piece and its shipping, or a replacement if you'd rather | Tell us within 3 days of delivery |
| A piece sold out after you paid | That piece, plus shipping if nothing else is sent | Automatic, we'll contact you |
| We cancelled a paid order | Everything you paid | Automatic, we'll contact you |
| A pre-order is over 14 days late and you cancel | The pre-order piece | Any time before it's sent |
| You paid twice, or too much | The extra amount | Tell us within 30 days |
| Your payment arrived after the order closed | Everything you paid, or the order back if stock allows | Tell us within 30 days |
A change of mind isn't refunded, and neither are pieces that have been worn, washed or had their tags taken off. Size swaps are on the Shipping & returns page.
Asking for a refund
- Send us your order number on WhatsApp.
- If the piece is damaged, faulty or wrong, include photos and the video you took while unpacking.
- Within 2 working days we tell you whether the refund is approved and, if the piece has to come back, where to send it.
Receiving your refund
- Approved refunds are paid within 7 working days, counted from approval or from the day the returned piece reaches us and is checked.
- We pay into a bank account or e-wallet in the name of the person who ordered.
- You get back what you paid for the refunded piece. Shipping is refunded when the mistake was ours.
- A voucher used on the order isn't paid out as money.
Questions? The Contact page has every way to reach us.
Kebijakan pengembalian dana (Bahasa Indonesia)
Jika pesanan tidak sesuai, berikut kapan uang Anda dikembalikan dan bagaimana caranya.
Situasi yang mendapat pengembalian dana
- Produk tiba rusak, cacat, atau salah: harga produk dan ongkirnya, atau penggantian jika Anda lebih suka. Kabari kami dalam 3 hari setelah diterima.
- Produk habis setelah Anda membayar: harga produk tersebut, ditambah ongkir jika tidak ada produk lain yang dikirim. Otomatis, kami yang menghubungi Anda.
- Kami membatalkan pesanan yang sudah dibayar: seluruh pembayaran. Otomatis, kami yang menghubungi Anda.
- Pre-order terlambat lebih dari 14 hari dan Anda membatalkan: harga produk pre-order. Kapan saja sebelum dikirim.
- Membayar dua kali atau berlebih: kelebihannya. Kabari kami dalam 30 hari.
- Pembayaran masuk setelah pesanan ditutup: seluruh pembayaran, atau pesanan dipulihkan jika stok ada. Kabari kami dalam 30 hari.
Berubah pikiran tidak mendapat pengembalian dana, begitu pula produk yang sudah dipakai, dicuci, atau labelnya dilepas.
Cara mengajukan
Kirim nomor pesanan lewat WhatsApp. Untuk produk rusak, cacat, atau salah, sertakan foto dan video saat membuka paket. Dalam 2 hari kerja kami kabari apakah disetujui, dan ke mana produk dikirim balik jika perlu.
Cara dana diterima
Dana dibayar dalam 7 hari kerja setelah disetujui atau setelah produk kembali dan dicek, ke rekening bank atau e-wallet atas nama pemesan. Ongkir dikembalikan jika kesalahan ada pada kami. Voucher yang terpakai tidak diuangkan.