Shipping & returns · Pengiriman & pengembalian
Where and how we ship
Hara delivers anywhere in Indonesia. Checkout compares couriers for your area and the weight of your parcel, and every product page has a quick shipping-fee check too.
| What you ordered | When it leaves us |
|---|---|
| Ready-stock pieces | 1 to 2 working days after payment is confirmed |
| Pre-order pieces | When finished, within the estimate on the product page |
| A mix of both | Together, once the pre-order piece is finished |
As soon as a courier is booked, the tracking number appears on your order page.
Getting it to you safely
Check that your address and phone number are complete: couriers can't deliver without them. If a parcel comes back to us because of a wrong address or a missed delivery, sending it again is at your cost.
Parcel lost, or arrived damaged? Tell us within 2 days of the delivery date in the tracking and we'll take it up with the courier.
Returns and exchanges at a glance
| Your situation | What we do | Tell us within |
|---|---|---|
| Damaged, faulty or wrong piece | Replace it, or refund it with the shipping | 3 days of delivery |
| Wrong size (ready-stock pieces) | Swap for another size, while stock lasts | 7 days of delivery |
| Pre-order piece | Only if damaged, faulty or wrong | 3 days of delivery |
To qualify, the piece must be unworn and unwashed, with its tags on and in its original packaging. For damaged, faulty or wrong pieces we also need a video of the parcel being opened, so please film as you unpack.
We can't take back pieces because you've changed your mind, or sale and voucher purchases, unless they're damaged, faulty or wrong.
Starting a return or exchange
- Message us on WhatsApp with your order number and photos of the piece, plus the unpacking video if something is wrong with it.
- We confirm the return and send you our return address.
- For a size swap, you pay to send the piece back and we pay to send the new size.
Refunds follow the Refund policy.
Pengiriman & pengembalian (Bahasa Indonesia)
Ke mana dan bagaimana kami mengirim
Hara mengirim ke seluruh Indonesia. Checkout membandingkan kurir untuk area Anda dan berat paket, dan setiap halaman produk juga punya cek ongkir cepat.
| Yang Anda pesan | Kapan dikirim |
|---|---|
| Produk ready stock | 1 sampai 2 hari kerja setelah pembayaran terkonfirmasi |
| Produk pre-order | Setelah selesai, sesuai perkiraan di halaman produk |
| Campuran keduanya | Bersama, setelah produk pre-order selesai |
Begitu kurir dipesan, nomor resi muncul di halaman pesanan Anda.
Agar paket sampai dengan aman
Pastikan alamat dan nomor telepon lengkap: kurir tidak bisa mengantar tanpanya. Jika paket kembali ke kami karena alamat salah atau penerima tidak ada, biaya kirim ulang ditanggung Anda.
Paket hilang atau tiba rusak? Kabari kami dalam 2 hari dari tanggal diterima di pelacakan, dan kami urus dengan kurirnya.
Ringkasan pengembalian dan penukaran
| Kondisi Anda | Yang kami lakukan | Kabari kami dalam |
|---|---|---|
| Produk rusak, cacat, atau salah | Diganti, atau dana dikembalikan beserta ongkir | 3 hari setelah diterima |
| Ukuran tidak pas (ready stock) | Tukar ukuran lain, selama stok ada | 7 hari setelah diterima |
| Produk pre-order | Hanya jika rusak, cacat, atau salah | 3 hari setelah diterima |
Syaratnya, produk belum dipakai dan belum dicuci, label masih terpasang, dan dalam kemasan aslinya. Untuk produk rusak, cacat, atau salah, kami juga perlu video saat paket dibuka, jadi mohon rekam saat membuka paket.
Kami tidak menerima pengembalian karena berubah pikiran, atau produk diskon dan pembelian dengan voucher, kecuali rusak, cacat, atau salah.
Cara mengajukan pengembalian atau penukaran
- Kirim pesan WhatsApp dengan nomor pesanan dan foto produk, ditambah video membuka paket jika ada masalah pada produk.
- Kami konfirmasi dan kirimkan alamat pengembalian.
- Untuk tukar ukuran, ongkir kirim balik ditanggung Anda dan ongkir ukuran baru ditanggung kami.
Pengembalian dana mengikuti Kebijakan pengembalian dana.